Rupix

Fusion CX IPO

Fusion CX came to market through an IPO that opened on 14 October 2026 and closed on 16 October 2026, and the shares listed on 22 October 2026 on the NSE and BSE. The price band was ₹275 to ₹289 per share and one lot was 51 shares, so the minimum application was ₹14,739. The issue size was ₹702 crore. It combined a fresh issue of new shares with an offer for sale by existing shareholders.

It listed at ₹305, a gain of 5.5% against the issue price of ₹289. Kfin Technologies Ltd was the registrar to the issue, and IIFL Capital Services Ltd., Motilal Oswal Investment Advisors Ltd, Nuvama Wealth Management Ltd. were the lead managers.

Issue details

Issue type
Book Built Issue
Price band
₹275 to ₹289
Lot size
51 shares
Minimum investment
₹14,739
Face value
₹1 per share
Issue size
₹702 crore
Fresh issue
1,73,01,038 shares (aggregating up to ₹500 crore)
Offer for sale
69,89,619 shares (aggregating up to ₹202 crore)
Listing at
NSE and BSE
Registrar
Kfin Technologies Ltd
Lead managers
IIFL Capital Services Ltd., Motilal Oswal Investment Advisors Ltd, Nuvama Wealth Management Ltd.
Promoter holding before the issue
99.03%
Promoter holding after the issue
81.82%

Timeline

Opens
14 October 2026
Closes
16 October 2026
Allotment
19 October 2026
Listing
22 October 2026

Subscription

The issue was subscribed 4.68 times overall.

Listing day and after

Issue price
₹289
Listing price
₹305
Listing gain
5.5%
Listed on
22 October 2026

About Fusion CX

Incorporated in 2004, Fusion CX Limited is a cutting-edge CX solution provider that offers premium, multi-language, and multi-channel engagement solutions through voice, chat, email, social media, and messaging channels. Fusion CX has deliberately transformed itself into a tech-savvy CX partner driven by SaaS. The range of services offered by Fusion CX includes customer acquisition, customer service, order fulfillment, payment and collections, customer retention, technical support and digital solutions.

The solutions provided by Fusion CX are designed specifically for verticals such as telecom and utilities, healthcare and life sciences, BFSI, retail, and high-tech and travel (HTT), where the company has established domain expertise. The AI-led omnichannel approach adopted by Fusion CX helps in providing intelligent automation and human assistance services covering the entire customer lifecycle.

As described in the offer document.

Objects of the issue

  • Repayment/prepayment, in full or in part, of certain outstanding borrowings availed by our (i) Company; (ii) certain Subsidiaries (direct and certain step-down subsidiaries)
  • Investment in our step-down subsidiaries, Omind Technologies Inc. and Omind Technologies Private Limited, for upgrading IT tools i.e. Arya and MindVoice
  • Pursuing inorganic growth through unidentified acquisitions and other strategic initiatives and general corporate purposes

Strengths

  • Global Delivery Network: With over 40 scalable delivery centers running across 15 different countries, the Fusion CX has set itself to operate 24x7 multichannel services in 28 languages through a combination of onshore, nearshore, and offshore services as on 31st December, 2024.
  • In-house AI-Driven R&D: The firm is consistently focused on developing AI-driven technologies like Arya, Mind WorkPlace, and MindVoice which are made possible through the efforts of the subsidiary Omind to improve CX transformation, operation efficiency and enhance customer interactions.
  • Proven Inorganic Growth Track Record: Fusion CX has had experience with acquisitions such as Ameridial Inc., Boomsourcing LLC and Ready Call Center Limited.

Risks

  • Customer Concentration: The top 10 customers accounted for 44.26%, 41.04%, 40.16% and 37.95% of the revenues from operations for the nine months ended December 31, 2024 and fiscal years 2024, 2023 and 2022 respectively, subjecting the Company to the risk of losing a key customer.
  • Employee Attrition Risk: The success of the Company is reliant on its ability to attract and retain talented employees and managerial personnel; CX employee attrition rates were 28.56%, 32.15%, 29.43% and 30.32% during the respective periods, exposing the Company to risks relating to quality of services.
  • Cybersecurity and Data Security Risk: The nature of the Company’s business exposes it to various cybersecurity risks including hacking, malware and phishing.

Promoters

Pankaj Dhanuka, Kishore Saraogi, P N S Business Pvt.Ltd., Rasish Consultants Pvt.Ltd.. Promoter holding 99.03% before the issue and 81.82% after.

Application sizes

bHNI(min)
68 lots, 3468 shares, ₹10,02,252
Retail(max)
13 lots, 663 shares, ₹1,91,607
Retail (min)
1 lot, 51 shares, ₹14,739
sHNI(max)
67 lots, 3417 shares, ₹9,87,513
sHNI(min)
14 lots, 714 shares, ₹2,06,346

Valuation

Debt/Equity
0.53
EPS Post IPO
₹15.43
EPS Pre IPO
₹13.37
Market Cap
₹4,172.01 Cr
PAT Margin
9.34%
P/E Post IPO
18.73
P/E Pre IPO
21.62
Price/Book
6.61
ROCE
71.59%
ROE
30.30%
RoNW
30.74%

Registrar and allotment status

Registrar
Kfin Technologies Ltd
Allotment status
https://ipostatus.kfintech.com/
Phone
040-79615565
Email
fusion.ipo@kfintech.com

Work out the listing gain for this IPO

How allotment works

If the retail portion is not fully subscribed, every valid application is allotted in full. If it is oversubscribed, SEBI's rules require that as many applicants as possible receive at least one lot, so the shares are allotted by a computerised lottery across all valid applications, one lot each, until the retail portion is exhausted. Applying for more lots does not improve your chance in a lottery; it only increases what you receive if the issue is under-subscribed.

The basis of allotment document, published by the registrar on the allotment date, states the ratio: for example, one applicant in seven received one lot.

Allotment status is published by the registrar on its website, searchable by PAN, application number or demat account, and also on the exchange's website. Allotted shares are credited to the demat account the day before listing, and blocked money for unsuccessful applications is released the same day. The Rupix app can check allotment status by PAN once the registrar publishes it.

What happens on listing day

Shares list within three working days of the issue closing. On listing day the exchanges run a special pre-open session from nine o'clock, during which orders are collected and an opening price is discovered from them; trading in the share begins after that, usually around ten. The opening price is the listing price that appears on this page once the issue has listed, and the listing gain or loss is the difference between it and the issue price.

For a mainboard issue, the share then trades in the normal way with the exchange's price band for a new listing. For an SME issue, shares trade in lots rather than one at a time, and the market can be thin, so selling on listing day is not always possible at the opening price. Capital gains on shares sold within a year of allotment are short-term and taxed at the short-term rate.

Questions about the Fusion CX IPO

What was the price band of the Fusion CX IPO?

₹275 to ₹289 per share, against a face value of ₹1. Most applicants bid at the cut-off price, the top of the band, so that the application was valid whatever price the issuer finally fixed.

What was the lot size of the Fusion CX IPO?

One lot was 51 shares, and every application had to be a whole number of lots. At the top of the band that made the minimum application ₹14,739.

What was the minimum investment in the Fusion CX IPO?

₹14,739, for one lot of 51 shares at the top of the price band. The amount was blocked in the applicant's bank account through ASBA or a UPI mandate while the issue was open, and released on the allotment date to applicants who were not allotted shares.

When did the Fusion CX IPO open and close?

It opened on 14 October 2026 and closed on 16 October 2026.

When was the allotment of the Fusion CX IPO?

The basis of allotment was published on 19 October 2026 by Kfin Technologies Ltd, and allotted shares were credited to demat accounts before listing.

When did Fusion CX list on the NSE and BSE?

The shares listed on 22 October 2026 on the NSE and BSE, opening at ₹305.

How large was the Fusion CX IPO?

The issue size was ₹702 crore. The fresh issue was 1,73,01,038 shares (aggregating up to ₹500 crore). The offer for sale was 69,89,619 shares (aggregating up to ₹202 crore).

How did the Fusion CX IPO perform on listing?

It listed at ₹305 against an issue price of ₹289, a gain of 5.5 percent on listing day.